Log in to your account. Once logged in, you will be able to see your full order history along with the status of any orders that are still being processed. You will also receive updates about your order via email. If you still have questions, email info@avehome.com or call 504-459-4909.

Log in to your account. Once logged in, you will be able to see your order history. 

If you would like to modify or cancel an order, please email info@avehome.com within 24 hours of placing your order. We cannot guarantee the ability to cancel your order if it has already shipped.

If you are not satisfied with your order, please contact us and we will do our best to make it right. We accept returns and exchanges on most purchases, however, due to the size of most of our items, return shipping and restocking fees of up to 25% of your purchase total may apply. Original shipping costs are non-refundable. Any fees will be deducted from the total refund amount. Refunds will be credited through your original form of payment once the returned item is received and inspected. Please read our full Return Policy here.

If an item arrives with damaged, defective or missing items, please contact us immediately by emailing info@avehome.com or calling 504-459-4909. Please be prepared to send photos of the defect or damage. Depending on the situation, we may send replacement product or work with you to have your piece repaired locally. NOTE: If there is visible damage on the box or shipping pallet when your order is delivered, please inspect the piece while the driver is still present. If that is not an option, please note on the freight bill that the shipment may contain concealed damage, as this greatly increases the likelihood of damage claims being approved by the freight company.

We accept all major credit cards.

Sales tax is automatically waived for orders shipping outside of Louisiana. If you would like to receive tax exemption in Louisiana, please submit a trade application along with a resale certificate.

Your credit card will be charged at the time your order is placed.

Ave Home ships to the 48 contiguous United States. For more information on international shipping or shipping to Alaska and Hawaii, contact our customer service team by emailing info@avehome.com or calling 504-495-4909.

Shipping costs vary based on the number of items being shipped and the final shipping destination. To view your shipping costs, add items to your cart and click "Checkout." The shipping cost will be displayed in your cart.

Our standard delivery service will deliver your shipment to the "lowest threshold" of your address, which essentially means as close to your front door as possible without going up stairs or around obstacles. Note that all furniture items (including mirrors) will arrive boxed on a shipping pallet. You will be responsible for unpacking the item, assembling it, and moving it further into your home. You will also be responsible for disposing of the pallet and packing materials.

We do not currently offer white glove service for orders placed through our website. If you require white glove delivery, please email info@avehome.com or call 504-459-4909, and we will do our best to provide a freight quote for this service. We can not guarantee that white glove delivery will be available in your area.

All Ave Home pieces are designed in-house at our New Orleans office and manufactured by our partners in Indonesia. Each piece is made carefully by hand in small batches using sustainably sourced, high quality materials. 

We primarily use Mango Wood and Mindi Wood, which are indigenous to Indonesia. Our woods are sustainably sourced from local suppliers near our factory.

Some items are available in multiple finishes and sizes, but not all. Check our website for our full product offering. If there’s an item you want to see in a different finish or size, let us know! We love to receive feedback from our customers.

We recommend cleaning your furniture with a soft, damp cloth. Avoid using any harsh chemicals or cleaning solutions.