Frequently Asked Questions

ORDER QUESTIONS

How do I check the status of my order?

Log in to your account. Once logged in, you will be able to see your full order history along with the status of any orders that are still being processed. You will also receive updates about your order via email. If you still have questions, email orders@avehome.com or call 504-459-4909.

How do I see my previous orders?

Log in to your account. Once logged in, you will be able to see your order history. Note: for information on orders placed before November 5, 2018, please contact us by emailing info@avehome.com or calling 504-459-4909.

How do I update or cancel my order?

If you would like to modify or cancel an order, please email orders@avehome.com within 24 hours of placing your order. We cannot guarantee the ability to cancel your order if it has already shipped.

What is your return policy?

If you are not satisfied with your order, please contact us and we will do our best to make it right. We accept returns and exchanges on most purchases, however, due to the size of most of our items, return shipping and restocking fees of up to 25% of your purchase total may apply.

Original shipping costs are non-refundable. Any fees will be deducted from the total refund amount. Refunds will be credited through your original form of payment once the returned item is received and inspected.

Please read our full Returns Policy here.

My order arrived with damaged or missing items. What should I do?

If an item arrives with damaged, defective or missing items, please contact us immediately by emailing info@avehome.com or calling 504-459-4909. Depending on the situation, we may send replacement product or work with you to have your piece repaired locally.

What methods of payment do you accept?

We accept all major credit cards.

Do I have to pay sales tax?

Sales tax is automatically waived for orders shipping outside of Louisiana. If you would like to receive tax exemption in Louisiana, please submit a trade application along with a resale certificate.

When will my credit card be charged?

Your credit card will be charged at the time your order is placed.

SHIPPING QUESTIONS

Where does Ave Home ship?

Ave Home ships to the 48 contiguous United States. For more information on international shipping or shipping to Alaska and Hawaii, contact our customer service team by emailing info@avehome.com or calling 504-495-4909.

How much does shipping cost?

Shipping costs vary based on the number of items being shipped and the final shipping destination. To view your shipping costs, add items to your cart and click "Checkout." The shipping cost will be displayed in your cart.

When will I receive my order?

We do our best to ship out all orders within 5-10 business days. When your order ships you will receive an email with tracking information for your order. Please refer to this tracking number for up to date delivery information.

Can my order be expedited?

If you need your order expedited, please call 504-459-4909 and we'll see what we can do to help.

What is included with Entryway Delivery?

Our entryway service will deliver your shipment to the first room of your address. You will be responsible for unpacking the item, assembling it, and moving it further into your home.

Please note:

  • You must be home to receive an entryway delivery. You will be contacted by the delivery company to schedule a delivery time. Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
  • Please contact us by calling 504-459-4909 if you believe a delivery service may have trouble delivering to your home due to a narrow road or driveway, multiple flights of stairs, or other obstacles. Additional charges may apply.
  • Please measure your space prior to delivery to ensure that your shipment will fit in your home. Additional charges may apply if the items do not fit and the delivery company is unable to complete the delivery.

Do you offer white glove service?

We do not offer white glove service at this time for orders placed through our website. If you require white glove delivery, please email info@avehome.com or call 504-459-4909 and we will do our best to accommodate your delivery needs.

PRODUCT QUESTIONS

Where are your products made?

All Ave Home pieces are designed in-house at our New Orleans office and manufactured by our partners in Indonesia. Each piece is made carefully by hand in small batches using sustainably sourced, high quality materials. We believe that details make all the difference, which is why each item is crafted using traditional joinery techniques and finished by hand. Hand carved details, beautiful hardware, and soft close glides are just a few of the things you can expect from an Ave Home design.

What kind of woods do you use?

We primarily use Mango Wood and Mindi Wood, which are indigenous to Indonesia. Our woods are sustainably sourced from local suppliers near our factory.

Do you offer other finishes or sizes?

Some items are available in multiple finishes and sizes, but not all. Check our website for our full product offering. If there’s an item you want to see in a different finish or size, let us know! We love to receive feedback from our customers.

How do I care for my furniture?

We recommend cleaning your furniture with a soft, damp cloth. Avoid using any harsh chemicals or cleaning solutions.

Do you offer custom upholstery?

Custom upholstery is available to the trade only. For more information on our trade program, click here.